If you have questions or concerns about your EBT or P-EBT account please call the number on the back of your card, (800) 477-7428, or the OFI Call Center even if you get a text or e-mail asking you to contact a different number.
The OFI Call Center is available for questions at 1 (855) 797-4357 from 7:00am to 4:00pm Monday through Friday. Call Center representatives can assist you with things like: getting a status update on your case, printing and mailing of applications, renewals, case printouts and other documents. Every Wednesday, OFI Eligibility Specialists that would normally staff the statewide call queue will be dedicated to case processing to allow them to process the large number of applications, renewals, and changes we receive.
We help connect Maine families to benefits and services that foster health, safety, resilience, and opportunity and help them to meet a wide variety of needs. Our office is comprised of three divisions: Eligibility Services, Child Support Services and Disability Determination Services.
Property Tax Fairness Credit
Did you know that if you were a Maine resident in 2022, paid rent or property taxes on your home in 2022, and your total income in 2022 was not more than $86,250 ($55,000 if single), you may be eligible for the refundable Maine Property Tax Fairness Credit? To learn more, visit www.maine.gov/revenue/taxes/tax-relief-credits-programs/income-tax-credits/property-tax-fairness-credit. You can also call 211 or visit 211maine.org to get help filing your Maine tax forms to claim this credit.
- I received this payment. How do I access it?
This payment may be accessed by either going to an ATM (Automated Teller Machine) or by requesting cash back at an approved EBT terminal at a retailer.
- How to access this payment using an ATM
- Choose an ATM in a place where you feel safe.
- Look for the Quest sign on the machine.
- Always follow directions on the ATM.
- Put your card in the machine.
- Never let anyone see you enter your PIN.
- Press Withdrawal.
- Press Checking.
- Enter the dollar amount you want.
- Take your cash, card, and receipt from the machine.
- Keep the receipt so you will know how much you have left in your account.
- Check the receipt to make sure it is the same as the amount you got.
- How to access this payment at a retailer that accepts EBT
Before you shop, check your last receipt to find out how much money is in your account, or call 1-800-477-7428 or visit Pinetreecard.com for your balance.
- Look for the Quest sign on the door or window of the store.
- At check-out, your card is swiped through the machine by you or the store cashier.
- Let the cashier know you are using the cash benefit on your EBT card.
- Enter your PIN on the number pad, then press Enter. (Only YOU should enter your PIN.)
- Tell the cashier how much money to enter or enter the amount yourself.
- Always check your EBT receipt to make sure that the amount shown as withdrawn matches the amount the retailer provided.
Try the Online Portal
On July 25, 2022 OFI moved My Maine Connection (MMC)— its online portal for applications, renewals, and change reporting— to www.MyMaineConnection.gov. This modernization brings a lot of improvements to online interactions with OFI but also requires some action by users of the old portal.
- What if I had an account on the old MMC?
July 22, 2022 your old MMC account was deactivated.
To continue to access MMC, you will need to set up a new account. Go to www.MyMaineConnection.gov to set up this account. You will not be able to use your existing user name and password to log in to the new MMC.
Make sure you enter your Client ID and SSN (or Alien Number) while setting up your new account.
Make sure you select your electronic notice preference. Regardless of your noticing preferences in the old portal, you will receive mailed paper notices until you select the electronic notices option. Your old notices will not be available to view in the new MMC.
- What if I received renewals and other notices through the old MMC?
You will receive mailed paper notices until you create a new account and select the electronic notices option.
If you were mailed a renewal and would like to complete it on the new portal, create your account in the new MMC and take the steps to connect your account to your benefits.
- Why should I use the MMC?
Features allow you to:
- Use the new website on a smart phone or other mobile device
- Easily navigate through applications, renewals, change reports, and SNAP six-month reports by only answering questions specific to your program(s) and household
- Submit verification documents (including photos from your mobile device) directly to your OFI case file
- Complete a SNAP Six-Month Report
- Quickly check potential eligibility for additional programs with the Pre-Screening Tool
More features will be added in the coming months.
- If I've never used MMC before, can I still sign up?
Anyone can create an MMC account at www.MyMaineConnection.gov.
- Do I need to have an MMC account to receive services from OFI?
No. While MMC is often the quickest and most convenient way to apply for and manage your benefits, you can also do so by mail, by phone, or in-person. Visit our Contact Us page for more information.
Temporary Changes to Benefits
In response to COVID-19, P.L. 116-159, and P.L. 116-260, the Office for Family Independence has made a number of temporary changes to safety net programs including Food Supplement, Temporary Assistance for Needy Families (TANF), General Assistance, and MaineCare.
In the month of February 2023, all SNAP households will receive the maximum benefit allowed for their household size. These supplements will be available on February 10th. Regular SNAP benefits will be issued from the 10th through the 14th of the month, as they normally are.
Read our Summary of Changes (PDF) last updated January 10, 2023. This document is also available in Arabic (PDF), Chinese (PDF), French (PDF), Khmer (PDF), Somali (PDF), Spanish (PDF), Swahili (PDF), and Vietnamese (PDF).
Home Energy Assistance Program (HEAP)
The Home Energy Assistance Program (HEAP) helps qualified homeowners and renters pay for heating costs. Benefits include help paying for fuel and emergency fuel delivery. To learn more about how to apply for HEAP, please visit Maine Housing's website.
$450 Winter Energy Relief Payments
The Winter Energy Relief Payments are $450 direct checks to eligible Maine individuals. Did you know that if you were a Maine full-year resident in tax year 2021, are income eligible, and have not been claimed as a tax dependent, you may be eligible for this payment. To be eligible you must have a reported federal adjusted gross income for tax year 2021 of less than:
- $200,000 for individuals filing a married joint return or surviving spouses permitted to file a joint return;
- $150,000 for an individual filing as a head of household;
- $100,000 for a single individual or a married individual filing a separate tax return.
To learn more visit https://www.maine.gov/governor/mills/relief-checks
Register to vote
Voting is the right and responsibility of all citizens in Maine. Mainers have the opportunity to determine who will be elected to a number of important positions including State Legislature, U.S. Congress, U.S. Senate, and the Presidency. Mainers can register to vote in-person before or on Election Day. Learn more about registering to vote