The Bureau is currently experiencing long wait times on its toll-free number (800-300-5000) and the general office number (207-624-8475). We apologize for the inconvenience. While we work to resolve this problem, please consider contacting us via email at insurance.pfr@maine.gov or by contacting a member of our team directly. Thank you for your patience as we correct this issue.
The Bureau of Insurance welcomes consumer questions and complaints.
Ways to Reach Us
- Telephone:
207-624-8475 800-300-5000 - TTY users please use Maine Relay 711
- Fax:
207-624-8599 - E-Mail: Insurance.PFR@maine.gov
- Staff E-Mail Directory: Staff e-mail directory -- Comprehensive list of staff members and their e-mail addresses
- Contact Persons for Specific Topics: Contacts by Responsibility
- Website Feedback: Webmaster
Hours of Operation
Our offices are open 8 AM to 5 PM Eastern Time Monday through Friday, excluding holidays.
Complaints
Complaint Form - Click this link to get to our On-line complaint form
Mailing address (All US Postal Service deliveries including overnight express)
The US Postal Service does not deliver to our physical address in Gardiner. All US Postal Service deliveries (including overnight express) must be addressed to 34 State House Station, Augusta, ME 04333 or they will be returned. Please send private deliveries, such as FedEx and UPS, to our physical location, 76 Northern Avenue, Gardiner, ME 04345
Department of Professional & Financial Regulation
Bureau of Insurance
#34 State House Station
Augusta, ME 04333-0034
Physical location (Private deliveries such as FedEx and UPS)
Department of Professional & Financial Regulation
Bureau of Insurance
76 Northern, Ave
Gardiner, ME 04345
Website Problems or Comments
For technical inquiries or if you are having trouble accessing any portion of this Web site, please contact the Webmaster. We also welcome any comments or feedback you may have that will help us improve our site.