Office of MaineCare Services (OMS)

MaineCare provides health care coverage for Maine’s children and adults who are elderly, disabled, or with low incomes.

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If you have questions or need help, the Contact Us page can help you find the right person at MaineCare.

Attention MaineCare members and pharmacy providers

MaineCare’s pharmacy claims vendor, Change Healthcare, is continuing to experience a system outage related to a cyber security issue. This outage may affect MaineCare members who are trying to fill prescriptions.

Where Can Pharmacy Providers Find the Preferred Drug list (PDL) During this Interruption?

The outage has inhibited access to the PDL in MEPOPS. The link to the PDL that comes up when you use a search engine to find it is also not working. We have added the PDL to our public-facing website to make it accessible during this time. To find the PDL, you can use this link or navigate to our Provider Resources webpage and click on the MaineCare Pharmacy Preferred Drug List in the More Resources box.

For more information, please refer to our Frequently Asked Questions for members (PDF) and providers (PDF).

Members can find the latest updates on our member e-message page, and providers can find recent bulletins and more on our provider bulletins page.

MaineCare is staying in close communication with Change Healthcare to determine how long this outage will last and is working closely with pharmacies to help members access their prescriptions. We understand how important it is for members to have access to prescriptions and are doing all we can to limit the impact of this disruption.