Popular Resources
- FOAA Request Form
- Search for a Licensed Provider
- *See instructions to Search for a Provider here
- NEW Licensee Search for CRMA/ PSS Credentialing
- NEW CRMA/PSS Course/ Training Search Tool
- CRMA and PSS Training (Prior to 6/17/2025)
- Acute Care (non-LTC)
- Nursing Facilities (LTC)
- Non-Medical Agencies
- CMP Reinvestment Program
- Promoting COVID-19 Booster Vaccinations in Nursing Facilities, Assisted Housing, ICF/IIDs
- Recruitment and Retention Toolkit
Looking for a Different Type of Licensing?
- Office of Professional and Occupational Licensing (see list of Professions)
- MD Licensure
- Direct Support Professionals
- Health Inspection Program (licensing of businesses to protect public health including restaurants, lodging, campgrounds, youth camps, public swimming pools and spas, tattooists, micropigmentation, body piercing, electrolysists, school cafeterias, and mass gatherings.)
Complaints
File a complaint (Individual Only) or
Report an Incident (Entity Only) about a Medical facility or provider
Complaint line:
Toll Free: 1-800-383-2441 (207-287-9308)
Home Health & Hospice Hotline:
Toll Free: 1-800-621-8222 (207-287-9302)
Initiatives
- View the AH Rules Revision Listening Session (12/7/2023) on YouTube.
- Current Rules
- Read the Long Term Care Ombudsman Program's suggestions on revising the Assisted Housing rule set.
- Read the LD 1548 Workgroup recommendations to promote quality and transparency in the Provision of Services by Assisted Housing programs that provide Memory Care.
New!
New- DLC will be hosting a Town Hall meeting on Wednesday, September 10, 2025 from 1-2pm for Home and Community Support Service Agencies. To register on Zoom for the Town Hall click here.
New- 10-144 CMR Ch 108 Home and Community Support Service Agencies
The Department has recently adopted an emergency rule, effective September 3, 2025. This rules contains new licensure requirements for certain Home and Community Support Service Agencies (“HCSS” also frequently referred to as “HCBS programs.”) HCSS residential facilities currently licensed under 10-144 CMR Ch. 113 must transition their residential programs to licensure under the new emergency rule, 10-144 CMR Ch. 108. More information can be found in the 09/03/2025 Provider Memo.
- 09/03/2025 Provider Memo
- 10-144 CMR Ch. 108 Proposed Rule
- 10-144 CMR Ch. 108 Emergency Rule
- 10-144 CMR Ch. 108 Emergency Basis Statement
- 10-144 CMR Ch. 108 Routine Technical Rule Letter
- 10-144 CMR Ch. 108 Rulemaking Fact Sheet Emergency
- 10-144 CMR Ch. 108 Rulemaking Fact Sheet Routine Technical
More information on Home and Community Services rulemaking can be found here.
New- 10-144 CMR Ch 113 Part A (Assisted Living Facilities) and Part B (Residential Care Facilities) will take effect September 18, 2025. More information can be found here.
New- CRMA & PSS Credential Search Platform is moving to a new location. Additional information can be found here.
New - Memo - Home Health Providers Two-Year Licensing can be found here.
New - Updated (April 2024) applications for licensing (both initial and renewal) of Multi-Level facilities (SNF/NF and Level IV) and of SNF/NFs can be found here.