Attention Section 60 and Section 109 Hearing Aid Providers: Binaural Hearing Billing and Prior Authorization (PA) Guidance Update

Effective November 15, 2025, MaineCare implemented a temporary process to support member access to hearing aids when a provider determines a member is clinically eligible for a binaural hearing aid, but the member only meets MaineCare Benefits Manual (MBM), Chapter II, Section 60: Durable Medical Equipment and Section 109: Speech and Hearing Services coverage criteria for a monaural hearin

Elimination of Mailing Paper Remittance Advice (RA) and Reduction of Paper Checks, CR 132320

Paper RAs

Starting the week of December 22, 2025, the Office of MaineCare Services (OMS) will no longer mail paper RAs to providers. This is a cost-saving initiative for the Department. We encourage you to reference the electronic PDF versions of the RAs posted on the Health PAS Online Portal. Advantages of using the PDF version include easier member and claim searching and access to previous RAs.

Disclosures of Organizational Change Reminder

If your organization is going through an organizational change, please contact Gainwell to receive guidance before beginning an enrollment/revalidation/re-enrollment application or maintenance case and prior to submitting the Disclosure of Organizational Change for MaineCare form. This allows Gainwell/MaineCare to review the change and decide what is the best way the provider needs to enroll or update their enrollment.

Please contact the MaineCare Enrollment email box with questions.  

Follow up Training Requirements for Children’s Behavioral Health Homes (BHHs) Coordinators and Children’s Targeted Case Managers

On December 15, 2025, we sent an e-message about all BHH Coordinators and Children’s Targeted Case Managers requirement to complete Wraparound Planning Principles (WPP) Training by January 31, 2026, as part of the Department of Justice Children’s Behavioral Health Services Settlement Agreement.

As follow up, please see the instructions for fulfill this requirement:

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