Warranty Repair / Hardware Issues

Problems with any computers? Won't boot up, freezes, keyboard not working, etc? Each library should contact Lenovo support directly first for any warranty repair or hardware issues with their machines. There is a 3 year warranty with on-site service. Review the ThinkPlus Warranty Services Agreement 10/09, [PDF, 115 KB]

Warranties for the BTOP laptops expire 6/29/2014. Most warranties for the BTOP desktop models expire 6/8/2014, and the remainder expire 7/26/2014. Please check the warranty status lookup link below to confirm for any particular serial number.

Note: Support will ask for a MTM (machine type) and the serial number. Both of these are on the back of the unit. The MTM is a 4 digit number. Example to the right.

1. Lenovo Warranty Status Lookup
2. Lenovo Warranty Repair Support: 1-800-IBM-SERV (426-7378)
3. Contact: Jared Leadbetter
4. Last Resort - Networkmaine Support: To get On-Site Support you must contact the Help Desk at 1-888-367-6756 or support@msln.net.

For libraries that wish to extend the warranties for BTOP-provided ThinkPad laptops or ThinkCentre All-in-One desktops, you may do so with a one-time purchase through the Lenovo Warranty Extension program.

Please contact Kimberly Williams (919-804-5669) and ask about quote #4249162952.

Part #5WS0A23049 @ $129.00 : 1 Year Depot (must mail the laptop to an off-site location) post-warranty extension for ThinkPad laptops

Part #5WS0A22917 @ $159.00 : 1 Year Onsite (technician 8x5 on-site) post-warranty extension for ThinkPad laptops

Part #5WS0D81121 @ $99.00 : 1 Year Onsite (technician 8x5 on-site) post-warranty extension for ThinkCentre All-in-One desktops