General Manager’s Report
April 2007

January/February/March 2007 Financials

Table of Contents
PORTAL UPDATES	3
General Manager Overview	3
Events	3
Awards	3
Promotional/Media	3
Meetings	3
Rapid Renewal Meetings:	4
Highlights	4
Online Service and Website Highlights	4
Consultation, Training and Web Initiative Highlights	4
PROJECT STATUS REPORT	5
Completed	5
Free Services Launched:	5
Fee Services Launched:	5
Creative Services/Web Design Launched & Completed:	5
Projects In Process and Consideration	6
SERVICE PRIORITIZATION/CHANGES	6

FINANCIAL SUMMARY………………………………………………………………………11
PORTAL UPDATES
General Manager Overview
Staffing Changes:
•	New developer, Dan Andrews
•	Our customer service representative, Kim Duplisea has been promoted to Project Manager
•	We are hiring a new customer service representative
Events
•	InforME exhibited at the annual MMA Technology Conference March 19
•	InforME exhibited at the annual Sportsman’s Show March 30, 31, April 1
Awards
•	We submitted a nomination for the Knowledge Management Awards for the Webmaster Toolkit
•	We submitted a nomination for the CSG Innovation Awards for the DEP Air Data Monitoring Suite of services.
Promotional/Media
•	Rapid Renewal Releases:
•	Belgrade
•	Sabattus
•	Rumford
•	Alfred
•	Wayne
•	Appleton
•	Searsport
•	Leeds
•	Bethel
•	Hiram

•	Coming Soon: Trailer Registration Renewal
•	Secretary of State Matthew Dunlap announces rollout of new online trailer registration renewal service

Meetings
Agency Meetings:
•	DOT – Website redesign
•	PFR – license renewal service marketing strategy
•	Dept of Labor, LMIS – website redesign
•	Dept of Agriculture:
a.	Pesticides Control Board - discussion of possible online services
b.	Dog licensing follow up
•	Arts Commission – hosting and development services
•	Judicial Branch:
a.	Website redesign
b.	Court fine payments
•	OIT – website redesign
•	DEP – discussion of possible air toxics online service
•	XWave – Corrections inmate banking project
•	CEC – Notary/Dedimus total solution
•	DPS – Sex Offender Notification
•	BMV – 
a.	Non Resident Military
b.	Statewide Trailer Renewal
c.	Abandoned Vehicle Service
d.	Duplicate Registration
e.	Rapid Renewal addition-rental vehicles
•	DPS & DHHS – Fingerprint for Resource Families
•	IF&W –
a.	Webshop
b.	Marketing 
c.	Moses V2

Rapid Renewal Meetings:
Month and Town	Event	
January		
Belgrade	Live!	
Bethel	Training & Beta testing	
Sabattus	Live!	
Wayne	Training & Beta testing	
Rumford	Live!	
February		
Alfred	Live!	
Hiram	Training & Beta testing	
Wayne	Live!	
Union	Training & Beta testing	
March		
Appleton	Live!	
Searsport	Live!	
Bethel	Live!	
Leeds	Live!	
Hiram	Live!	
Highlights
Online Service and Website Highlights
Recent launches:  
•	BMV Trailer Registration Renewals – www.maine.gov/online/trailerrenewal/ 
•	MRS Sales & Use & Withholding Tax Registration – www.maine.gov/online/suwtaxreg/ 
•	Bureau of Human Resources Online State Job Application Service – www.maine.gov/online/hireme/ 
•	Maine Criminal Justice Academy Website – www.maine.gov/dps/mcja/ 
•	IF&W Online Store (upgrade to WebShop system) – www.maine.gov/online/ifwstore/ 
•	Maine.gov: Spring 2007 Photo Contest Winners

Consultation, Training and Web Initiative Highlights
•	InforME led the following training sessions for state webmasters at monthly meetings: Open Learning Session (Feb: Tim Swan & Ian Talmage); Creating Template Headers (March: Ian Talmage); Open Learning Session (Apr: Tim Swan & Ian Talmage).
•	InforME is providing ongoing support to agency webmasters for the state web templates, Dreamweaver, Contribute, FTP, AutoForms, and the What’s New tool.
•	Tim Swan participated in the web subcommittee of the state’s IT Accessibility Committee, and the monthly Web Coordinators meetings.

PROJECT  STATUS REPORT
Completed:
Free Services Launched:
Agency	Application	Description	Launch	
DAFS/BHR	HireME: Job Application Service	Online state job application service	April	

Fee Services Launched:
Agency	Application	Description	Date	
BMV	Trailer Registration Renewal	Citizens statewide can renew non-taxable trailers for 1 or 2 yrs	February	
MRS	Sales & Use & Withholding Tax Registration	Allows new businesses to register online for sales & use tax and/or income tax withholding	March	
IF&W	Online Store Upgrade	Conversion of online store to self-administered WebShop system	April	

Creative Services/Web Design Launched & Completed:
Agency	Application	Description	Completed	
InforME	Portal Photo Contest	Spring Photos	March	
DPS/MCJA	MCJA Website	Redesigned website for Criminal Justice Academy	March	
IF&W	Sportsman’s Pocket Card	Marketing cards to promote suite of sportsman’s services	March	

Projects In Process
Fee Service Priority Ranking Key:
L = Low, M = Medium, H = High
V = Value to Portal, R = Resources Required

Service	Agency	Description	Status	Funding Model	SLA/ Contract	Priority	Target Launch Date	
Maine Cancer Registry Website	DHHS	Redesign of Cancer Registry Website	TESTING	CONTRACT	APPROVED	n/a	April-07	
Statute Search	DPS	 	TESTING	FREE	n/a	MV/LR	April-07	
Fingerprint Payments for Foster Families	DPS	Foster families can pay for fingerprinting online	TESTING	TRANSACTION	n/a	MV/LR	April-07	
Court Fines (Web)	Judicial Branch	Allow individuals to pay a fine in full or make a partial payment on a violation	TESTING	TRANSACTION	APPROVED	HV/MR	May-07	
PFR Enhancements	PFR	1- Adjust survey/confirmation; 2- change login to RAC	DEVELOPMENT	TRANSACTION	n/a	n/a	May-07	
Archives Newspaper Search	SOS - Archives	Addition to Archives Interactive to add newspaper database	TESTING	CONTRACT	n/a	n/a	May-07	
RR Enhancement - Taxi & Limo Reg Renewal	SOS - BMV	Allow taxis & limo registrations to be renewed online for participating towns	DEVELOPMENT	TRANSACTION	n/a	n/a	May-07	
Corp Change of Address - Admin enhancements	SOS - CEC	 	QUEUE	FREE	n/a	n/a	May-07	
Maine Libraries Enhancements	State Library	Enhancements to Maine Libraries website functions	DEVELOPMENT	CONTRACT	APPROVED	n/a	May-07	
Building Permits	City of Portland/Various Municipalities	Allows users to apply for City of Portland Building Permits online	TESTING	TRANSACTION	APPROVED	MV/LR	May-07	
Physician License Renewals	PFR - Board of Licensure in Medicine	Allows physicians to renew their license online	TESTING	TRANSACTION	APPROVED	MV/LR	May-07	
Unclaimed Property Enhancements	Treasury	Enhancements to Unclaimed Property applications	DEVELOPMENT	CONTRACT	APPROVED	n/a	May-07	
Attorney General Website Redesign	Attorney General	Redesign of AG Website	DEVELOPMENT	CONTRACT	APPROVED	n/a	June-07	
Maine.gov Mapping	InforME	using Google API to add mapping services on Maine.gov	DEVELOPMENT	FREE	n/a	n/a	June-07	
Maine.gov Portal - Agency List Enhancement	InforME	Adding AJAX to Agency List page with contact information & description for each agency listed	DEVELOPMENT	FREE	n/a	n/a	June-07	
Maine.gov Portal - Spotlight Content	InforME	Adding a new feature on the portal to feature a timely/seasonal article from an agency each month	DEVELOPMENT	FREE	n/a	n/a	June-07	
Court Fines IVR	Judicial Branch	Allow individuals to pay court fines through telephone system (IVR)	DEVELOPMENT	TRANSACTION	APPROVED	HV/MR	June-07	
DOT Website Conversion	DOT	Site architecture, templates and scripts to convert DOT site to new template	ARCHITECTURE	CONTRACT	APPROVED	n/a	July-07	
MOSES Upgrade	IF&W	new template and code upgrades	QUEUE	TRANSACTION	n/a	HV/MR	July-07	
Judicial Branch Website Redesign	Judicial Branch	Redesign of Judicial Website	ARCHITECTURE	CONTRACT	APPROVED	n/a	July-07	
Abandoned Vehicle Lien Holder Notification	SOS - BMV	Notify lien holder of abandoned vehicle	QUEUE	FREE	not yet	 	July-07	
Sex Offender Notification	DPS	Subscriber service to provide notification when a sex offender moves into a selected area	SPECS	SUBSCRIBER	not yet	 	August-07	
Notary & Dedimus Search	SOS - CEC	 	QUEUE	FREE	not yet	MV/LR	August-07	
Notary Commission Renewal	SOS-CEC	Allow Notaries to renew and pay for their commissions 	QUEUE	TRANSACTION	 	MV/LR	August-07	
OIT Website Redesign	DAFS - OIT	Redesign of OIT Website	DISCUSSION	CONTRACT	not yet	n/a	September-07	
Maine Marine Licensing Expansion	DMR	Allows Maine Marine License holders to renew various license types online	SPECS	TRANSACTION	n/a	 	September-07	
Highway Safety Website Redesign	DPS - Bureau of Highway Safety	Redesign of Highway Safety website	ARCHITECTURE	CONTRACT	APPROVED	n/a	September-07	
Historic Preservation - What's New Tool Databases/Searches	Historic Preservation Commission	3 data search/display functions for MHPC website using What's New Tool	SPECS	CONTRACT	not yet	n/a	September-07	
Inmate Search & Fund Deposit	Corrections	Allow Individuals to transfer funds to Inmates	DEVELOPMENT	TRANSACTION	APPROVED	MV/MR	October-07	
BGS Form 21	DAFS - BGS	State of Maine Construction Permit Approval Process	SPECS	CONTRACT	APPROVED	n/a	October-07	
Lottery Subscriptions	DAFS-Lottery	Allow public to submit and pay for Megabucks and Powerball subscriptions online	QUEUE	TRANSACTION	not yet	 	November-07	
RR - Duplicate Registrations	SOS - BMV	 	QUEUE	TRANSACTION	not yet	MV/LR	November-07	
Bulk Trailer Registration Renewal	SOS-BMV	Allow Companies to register multiple trailers in one transaction	QUEUE	TRANSACTION	APPROVED	 	November-07	
Search Licensed Pesticides Dealers & Businesses	Agriculture - Board of Pesticides Control	Allow public to search for a licensed pesticide dealer or applicator	DISCUSSION	CONTRACT	not yet	n/a	December-07	
Pesticide Dealer Licensing & Exam Payments	Agriculture - Board of Pesticides Control	Allow pesticide dealers and applicators to pay fees online (payment only)	DISCUSSION	TRANSACTION	not yet	 	December-07	
BEH Website Redesign	DAFS - BEH	Redesign of Employee Health & Benefits Website	ARCHITECTURE	CONTRACT	APPROVED	n/a	December-07	
LMIS Website Redesign	Labor - LMIS	Evaluation & redesign of LMIS website	DISCUSSION	CONTRACT	not yet	n/a	December-07	
APRN License Renewal	PFR - Board of Nursing	Allows Advanced Practice Nurses to renew their APRN certificate online	DISCUSSION	TRANSACTION	not yet	MV/LR	December-07	
Campground Reservations	DOC	Public system for state campground reservations - backend and front	DISCUSSION	TRANSACTION & CONTRACT	not yet	 	January-08	
Dental Board License Renewals	PFR - Dental Board	Allow dentists to renew licenses online	DISCUSSION	TRANSACTION	not yet	 	January-08	
Environmental Health License Renewal	DHHS - Div of Environmental Health	A variety of business licenses and permits renewable via the Web.	ON HOLD	TRANSACTION	APPROVED	HV/MR	May-08	
Property Tax Payments	Various Municipalities	Allow citizens to make a property tax payment online. 	SPECS	TRANSACTION	N/A	 	June-08	
MSECCA Total Solution	SOS/MSECCA	Total system for handling MSECCA charitable contributions	DISCUSSION	FREE & CONTRACT	not yet	 	September-08	
Fuel, Retail, Bakeries Online License Renewals	Agriculture	Online renewals of additional business licensing	DISCUSSION	TRANSACTION	not yet	 	 	
Additional Tax Registration Types	DAFS - MRS	Allow businesses to complete additional tax registrations online	DISCUSSION	TRANSACTION	APPROVED	 	 	
Tax Payments/Payment Engine	DAFS - MRS	Payment engine for online tax payments of all kinds	DISCUSSION	TRANSACTION	not yet	 	 	
Underground Tanks Search/Reports	DEP 	Allow users to search a database of registered tanks	DISCUSSION	CONTRACT	not yet	n/a	 	
Air Toxics Data Service	DEP 	provides searchable air toxics data and graphs	DISCUSSION	CONTRACT	not yet	n/a	 	
DOL Employment Services Website	Dept of Labor	Website design	DISCUSSION	CONTRACT	not yet	n/a	 	
Child Support Payments	DHHS	Allow non custodial parents to make child support payments online	DISCUSSION	TRANSACTION	not yet	 	 	
Games of Chance Reporting	DPS	Allow gaming facilities to report deposition of funds and submit payment for license on a regular basis	DISCUSSION	TRANSACTION	not yet	 	 	
Historic Preservation Archeology Database/Searches	Historic Preservation Commission	1: Allow archeologists to view & update their profile online; 2: Allow archeologists to view/update info about ME archeological sites	DISCUSSION	CONTRACT	not yet	n/a	 	
Operation Game Thief Donations	IF&W	WebShop for online donations	Discussion	FREE	not yet	 	 	
Business Licensing Portal	InforME/Various state agencies	Complete and pay for all the licensing forms necessary to start a restaurant through the current Business Licensing Assistant service.	ON HOLD	?	 	 	 	
LMIS Employment Info Guide	Labor - LMIS	Make labor market stats and data searchable and accessible; integrate with new website	DISCUSSION	CONTRACT	not yet	n/a	 	
Physician Assistant License Renewals	PFR - Board of Licensure in Medicine	Allows physician assistants to renew their license online	DISCUSSION	TRANSACTION	not yet	 	 	
Nursing License Notification Service	PFR - Board of Nursing	Allows employers of nursing professionals to receive licensing status updates	DISCUSSION	SUBSCRIBER	not yet	 	 	
RR - allowable weight increase	SOS - BMV	 	QUEUE	TRANSACTION	not yet	 	 	
RR - Booster & Straight Weight Increases	SOS - BMV	 	QUEUE	TRANSACTION	not yet	 	 	
RR- Non-resident Military	SOS - BMV	allow nonresident military to renew their vehicles	QUEUE	TRANSACTION	not yet	 	 	
Filling of Reserved, Assumed, Fictitious Names	SOS - CEC	 	QUEUE	TRANSACTION	not yet	 	 	
ICS Redesign	SOS - CEC	 	QUEUE	FREE	n/a	 	 	
Temporary Vehicle Registrations	SOS-BMV	Allow car salesmen to issue temp plates 	DISCUSSION	TRANSACTION	not yet	 	 	
Drivers License Reinstatement fees	SOS-BMV	Allow Individuals to pay a fee to have their license reinstated	QUEUE	TRANSACTION	not yet	 	 	
UCC Notifications 	SOS-CEC	 	DISCUSSION	 	not yet	 	 	
Maine Library Central Database	State Library	Centralized database of library info to populate various web pages	DISCUSSION	CONTRACT	not yet	n/a	 	
AutoForms Secure Email Enhancement	 	Enhancement to allow secure email to be sent through AutoForms	QUEUE	FREE	n/a	 	 	

SERVICE PRIORITIZATION/CHANGES
Please see board packet for project descriptions and prioritization forms for the following agency requested services: 

•	Bureau of Alcoholic Beverage and Lottery Operations, Lottery Subscriptions
•	Department of Agriculture, Pesticide License Exam and Fee Payment
•	Department of Public Safety, Sex Offender Notifications
•	Secretary of State, BMV, Abandoned Vehicle Notification
Respectfully Submitted,

Erin Hutchins
General Manager