Helpdesk

Things to Know...

High Absenteeism Reporting

Resources

Current Issues:

  • NEO Truancy Reports are having multiple issues that are likely related (unable to certify, duplicate students, missing students, missing attendance) : Fix Pending.
  • NEO DC&R Calendar is not showing reports as submitted: Teams have been asked to check-in the reports.
  • Synergy Uploads are intermittently not Enrolling/Exiting students, despite no errors: Synergy Investigating.
  • Synergy Uploads are returning "Fatal Error": Synergy Investigating.

Resources


NEO Login Synergy Login MEIS Login DC&R Reporting Calendar

Requesting Access to the Synergy Student Information System, NEO Reporting System or to the Maine Educator Information System (MEIS), please complete the appropriate request form.

Access Request Form

 

Current System Issues

Last Updated Updates / Issues System Report / Upload Issue Priority